Product responsibility
Our approach
Jungbunzlauer is committed to providing its customers with a positive experience and establishing itself as a trustworthy, reliable and professional partner. As a supplier to the food industry and many other industries, we acknowledge our responsibility for the safety of our food additives and ingredients.
Failure to ensure product security could result in serious damage to our company’s reputation and brand, which in turn could lead to a loss of trust among stakeholders. The quality of our products also has a profound impact on the quality of our customers’ end products and a potential impact on consumer health and safety. This is why we supply our customers with high-quality, safe and specification-compliant products.
In order to meet the high quality and safety standards we have set for ourselves, we have established a Hazard Analysis Critical Control Point (HACCP) programme for all lines used in the manufacturing of food-grade additives or ingredients at all production sites. This meets the requirements of the seven Codex principles (Codex Alimentarius 1997). To demonstrate the efficiency of our food safety systems, all our production sites have FSSC 22000 and ISO 9001 certifications. Adherence to these management systems is audited by a third-party every year.
The Jungbunzlauer Group’s Health, Safety, Environmental and Sustainability Policy has been issued as a guideline for the management of internal affiliated companies. It is the responsibility of the management of our subsidiaries to ensure the implementation of this policy, adapted to local circumstances.
Our ambition
We want to provide the best possible products and services to our customers. This means exhaustive quality control in all sectors of the company. We adhere to the zero-defects principle, which applies not only to our products, but also to product packaging, accompanying documents and delivery.
Key measures and evaluation
Complaint management
Targets for 2023
Reduction of number of complaints
Implementation of a new KPI for the evaluation of product quality
Progress and achievements in 2023
Complaints are monitored, evaluated and corrective actions are implemented where necessary
Definition and implementation of a new KPI finalised - returned goods from customers; rate of returned product for the second half of the year 2023 is 0.24%
Continuous improvement
Targets for 2023
Implement measures for improvements at production sites
Progress and achievements in 2023
Continuous improvement was achieved based on customer feedback, internal and external audits and our Kaizen improvement programme conducted
Outlook
Our goal is to continuously reduce the number of justified customer complaints, and prevent justified complaints in the defect class 'Food safety - critical'. We aim to constantly improve our processes in order to guarantee highest standards of product quality and safety.
A new Key Performance Indicator (KPI) for the monitoring of returned goods was implemented within the Group in the second half of 2023. For 2024, the return rate will be monitored and evaluated on a quarterly basis.