Product safety & marketing and labelling

The quality of our products has a profound impact on the quality of our customers’ end products and a potential impact on consumer health and safety. Product quality, and product marketing and labelling, are therefore of considerable importance to us and our stakeholders.   

Our approach

Jungbunzlauer is committed to provide an overall positive experience to its customers, and establishing itself a trustworthy, reliable and professional partner. As a supplier to the food industry as well as many other industries, we acknowledge our responsibility for the safety and the health of our food additives and ingredients as well as for the correct labelling and service information.

Our ambition

We want to provide the best possible service and products to our customers. This means exhaustive quality control in all sectors of the company. We adhere to the zero defects principle which applies not only to our products, but also to product packaging, accompanying documents and delivery.

Our goal is to constantly reduce the number of justified customer complaints and prevent justified complaints with the defect class “Food safety – critical”. Complaints are tracked, investigations are performed and corrective actions are implemented, where necessary.

Key measures and evaluation

Measures Targets 2020 Progress and achievements 2020
Complaint Management Reduction of complaints 7% reduction of product-related complaints compared to volume of final material produced between 2019 and 2020
Non-compliances Zero non-compliances Zero incidents of non-compliance concerning product and service information and labelling Zero incidents of non-compliance concerning marketing communications
Continuous Improvement Implement measures for improvement in production site Continuous improvement was realised based on customer feedback, internal and external audits and our Kaizen improvement program

Outlook

As part of the quality management system and the improvement system based on Kaizen principles, the processes within the company with respect to product safety & marketing and labelling get continuously improved. Furthermore, within the scope of our product excellence program, we constantly optimise the productrelated processes and equipment. In the future, we will further develop sensible corrective and preventative actions (CAPA) to reduce potential complaints.