Product safety and marketing & labelling
Jungbunzlauer is committed to provide an overall positive experience to its customers, and establishing itself a trustworthy, reliable and professional partner. As a supplier to the food industry as well as many other industries, we acknowledge our responsibility for the safety and the health of our food additives and ingredients as well as for the correct labelling and service information. As they are complex topics, the responsibilities regarding product safety and marketing & labelling are shared between management and all our different departments.
We want to provide the best possible service and products to our customers. This means exhaustive quality control in all sectors of the company. We adhere to the zero defects principle which applies not only to our products, but also to product packaging, accompanying documents and delivery.
Our goal is to constantly reduce the number of justified customer complaints and prevent justified complaints with the defect class “Food safety – critical”. Complaints are tracked, investigations are performed and corrective actions are implemented, where necessary.
Key measures and evaluation
|Measures||Targets 2021||Progress and achievements 2021|
|Complaint management||Reduction of complaints||18% reduction of product-related complaints compared to volume of final material produced between 2020 and 2021|
|Non-compliances||Zero non-compliances||One incident of non-compliance concerning product and service information and labelling |
Zero incidents of non-compliance concerning marketing communi- cations
|Continuous improvement||Implement measures for improvement in production site||Continuous improvement was realised based on customer feedback, internal and external audits and our Kaizen improve- ment programme|
As part of the quality management system and the improvement system based on Kaizen principles, the processes within the company with respect to product safety and marketing & labelling get continuously improved. Furthermore, within the scope of our product excellence programme, we constantly optimise the product related processes and equipment. In the future, we will further develop sensible corrective and preventative actions (CAPA) to reduce potential complaints. Food safety critical complaints are reviewed by the Management Commitee on a regular basis during their monthly meetings and CAPAs are discussed. This will be continued in 2022.